Hyatt Is Charging $3,690 To Cancel A “Free” Hotel Stay. There’s A Hidden Cash Trap When You Book With Points

A Hyatt member canceled a two-night “free” award stay, got their points back, and then received a $3,690 cash cancellation bill. Hyatt’s policy can return points while charging an undisclosed cash forfeiture amount when an award stay is canceled too late, creating a hidden risk for anyone booking hotel rooms with points or free night certificates.