American Airlines Poured Me Dom Pérignon And Drove Me To My Plane—Then Left Me Stranded Overnight

American Airlines poured me Dom Pérignon and Cristal in its Chelsea Lounge, then drove me across the tarmac to my plane. The VIP treatment ended with a maintenance problem and an overnight delay—followed by a $400-plus hotel decision, a frustrating Hyatt points mix-up and a better flight home.