American Airlines Announced A Major Management Shakeup — But The Real Changes Are Hidden In The Fine Print

American Airlines is pitching a management shakeup as a response to its performance gap with competitors, but most of the changes are retirements, one executive leaving for Apple, and reporting-line cleanup. The important moves are subtler: Nat Pieper and Heather Garboden gain more control over the customer and commercial experience, while operations gets reorganized without real accountability at